When Customer Care Doesn't Care by Joyce Kwon September 26, 2017 It boggles my mind that a multi-billion dollar company wouldn’t invest what would be a drop in the bucket toward customer goodwill, which would only help to ensure and elongate…
The Conversation: Do We Know How to Have One? by James Heaton July 18, 2014 Can a group of diverse and interesting New Yorkers sit around a table for dinner and have a SINGLE sustained conversation for at least two hours—no moderator, no side conversations—just…
Jim Martin was a friend of mine.