"If your single most persuasive idea takes more than one sentence to explain, it probably isn't single. Or persuasive."
—Lee Clow's Beard from Twitter, January 14th 2010.
This is a bit of an exaggeration, but I make a habit of telling my clients that they only have thirty seconds to convey their keynote brand message. And we work very hard to achieve this so that the website (and most of the time we are having this discussion in the context of a website) communicates its essential truths immediately and with word and visual expression.read more
A persona is a kind of mental model—an imaginary person with a name, history and story who has a way of doing things. A persona should have enough psychological detail to allow you to conveniently step over to the persona's view, and see your products and services from her perspective.read more
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