A friend of mine sent me the Wall Street Journal article “Why Chinese Mothers Are Superior” a few weeks ago. It was sent to me, [...]

I was asked to explain what I mean when I say, as I often do, “We are not in the business of demand creation.” I [...]

Serendipity is a significant factor in both the creative process and the business process. In my experience, making good use of serendipity is a combination [...]

We all now take advantage of open source software. For our work in web development, it helps make many formerly complex and expensive tasks faster, [...]

Much has been written and commented about the ongoing BP disaster in the Gulf of Mexico. This story most certainly has a brand lesson. I [...]

Arakawa Shusaku — July 6, 1936 – May 19, 2010 It was 1991, and I was fresh from Japan, adrift in New York, and uncertain [...]

In the pre Gutenberg world books needed to be written by hand. This meant that in Europe they were written in Latin so as to [...]

Last weekend I was reading the Sunday Times and snacking. I was looking at the paper and not my food, which was pecans from a [...]

I came to New York in 1991. Arriving with a only one suitcase and a vague plan for an extended visit. After my many years [...]

We buy from our vendors because we like them and they do great work. We sell to our clients because they like us and we [...]