May / 15 / 2013
Marketing of the Bronx Museum
by James Heaton
Museums exist in particular places. The Bronx Museum exists in the South Bronx, it's a contemporary art museum located right in the middle of the poorest community in the continental United States. A community that could not be more distant from the stereotype of the white-wall, high-art tradition underpinning much of the aesthetics and behaviors that permeate the world of contemporary art.read more
May / 8 / 2013
Grant's Interest Rate Observer
by James Heaton
Grant’s Interest Rate Observer, the financial publication best known for blending ancient and modern ideas, today unveils a thoroughly 21st century Website designed by Tronvig Group.read more
April / 29 / 2013
Museums and Motivation (Intrinsic: Motivation that Works)
by James Heaton
Intrinsic motivation comes from inside, from deep-seated interests or from pleasure derived directly from the activity. They are the most effective kind for supporting sustained, highly engaging behaviors—the kind I suspect you really want. How does this translate into an experience at a museum, zoo, or historical society?read more
April / 27 / 2013
Marketing is Not Optional
by James Heaton
"There are only two things in a business that make money – innovation and marketing, everything else is cost."
—Peter Drucker
<>read moreBranding and Marketing Discovery Workshop
by James Heaton
How well do you really understand your brand consumers?
Which consumer target should you prioritize?
Do you know if you have a product issue, or a marketing issue?
How can you convince key players in your organization to take the actions necessary?
You need answers to these questions.<><><><><><><><><>read more
April / 23 / 2013
"I Don't Need a Brand. I Need a Product."
by Laura Zwyssig & James Heaton
When saying "I don't need a brand. I need a product." the speaker was saying she doesn’t need McDonalds, she just needs fries—any fries for that matter. She doesn’t need HP, she just needs a computer or printer—any computer or printer will do. She's assuming her consumers will behave this way. I think they will not.read more
April / 16 / 2013
Tronvig Group To Brooklyn Navy Yard
by James Heaton
On April 18, 2013 Tronvig Group moves in to the Brooklyn Navy Yard. Taking up new larger offices in Building 280 of a re-envisioned and evolving, eco-friendly industrial park.read more
April / 10 / 2013
Museums and Motivation (Trouble with Gamificaion)
by James Heaton
How can museums use motivation more effectively to engage visitors and other constituents? What are the dangers and opportunities of the "gamification" trend, and what can museums do with insights obtainable from the motivational factors within games?read more
ICI Restaurant
by James Heaton
Tronvig Group developed the brand, signage, website and collateral for this local Ft. Greene, Brooklyn farm to table restaurant and event space. ICI French Country Kitchen, Est. Brooklyn 2004.read more
March / 18 / 2013
Mixing Motivation: Danger of Extrinsic Motivation
by James Heaton
"Virtually every type of expected tangible reward made contingent on task performance does, in fact, undermine intrinsic motivation. Furthermore, not only tangible rewards, but also threats, deadlines, directives, and competition pressure diminish intrinsic motivation because, according to cognitive evaluation theory, people experience them as controllers of their behavior." —Richard M. Ryan and Edward L. Deciread more
March / 12 / 2013
Tell them the truth.
by James Heaton
"Tell them the truth. First, because it is the right thing to do, and second, they'll find out anyway." —Paul Galvin
Ahh the truth. That thing to be finessed if you want to succeed in marketing...NOT.<><>read moreFebruary / 28 / 2013
Consumer Insight: Singles (Family Life Cycle for Museums Part 1 of 8)
by James Heaton
Singles, age 18-35, are a very large and growing population, particularly in metropolitan areas, even relatively small ones. This makes them a very desirable consumer target. They are also important because the habits formed during one's single life are tenacious and strong.read more
February / 15 / 2013
Kids Games for Museums
by Herminia Din
When thinking of games for museums it's hard not to let your mind think of hits like “Angry Birds” which had 200-million downloads by May 2011. Players worldwide spend 200 million minutes (=380 years) on the game each day. This demonstrates that people do love to play well crafted snack food style games that have optimized game play mechanics (easy to learn, hard to master) that are addictive and fun. Should museums try to replicate or imitate this? Probably not.read more
Cerami
by James Heaton
Cerami—headed by Victoria Cerami—is the creme de la creme of acoustic engineering firms. Founded in 1965 by Vito Cerami, the firm pioneered many of the design and construction practices now commonly used for noise and vibration control in modern commercial and residential buildings.read more
January / 24 / 2013
Get Found Naturally (SEO and the art of Internet dating)
by James Heaton
Is your content useful, timely, relevant, needed? Is it adding something valuable to the MASSIVE conversation that is the contemporary internet? It should be.read more
January / 10 / 2013
We Make Mistakes
by James Heaton
"To swear off making mistakes is very easy. All you have to do is swear off having ideas."
—Leo Burnett
We Make Mistakes. The trick, of course, is to learn—and to make process changes from that learning—so that on our next pass through that same or a similar gauntlet we exhibit more finesse.<><>read moreDecember / 19 / 2012
Guantánamo Public Memory Project
by James Heaton
The Guantánamo Public Memory Project uses first person accounts, "Stories;" historical context, "Timeline;" and geography, "Place;" to create a rich picture of this unique place. Our final design presents a metaphorical window through which you can now see the Guantanamo Bay Naval Base—as a place, as a history, as a collection of real people's stories—more clearly.read more
December / 12 / 2012
This Piggy Did No Time Sheet
by James Heaton
We are certainly not the first organization to struggle with getting everyone to fill in their time sheets. We've tried a variety of methods. We have made it really easy with software. We have tried asking nicely, telling regularly, assigning a person to go check & cajole each and every day. Through all this somehow consistent compliance has always eluded us. Enter the piggies.read more
December / 5 / 2012
The Ideal Client
by James Heaton
We want to make the world better, and for us the way we can do that most effectively is through our clients. So it is important that we choose our clients well. These are the ten questions we currently ask ourselves when we consider if a potential client is likely to be the ideal client for us.read more
November / 26 / 2012
The Journaling of Jane T. Heaton
by James Heaton
Written with a pen from the funeral home where my Dad was cremated just two months ago, these are my Mom's last words. They are written in her journal.read more
November / 14 / 2012
New Tronvig Group Website
by James Heaton
Some of you may have noticed last week that our website was new, easy, simple, blue. Choosing NOT to continue under the persistent and powerful effects of "the cobblers son has no shoes" syndrome, we forced the birth of a new Tronvig Group website.read more
November / 3 / 2012
Hurricane Sandy Beachfront Experience
by Kira Brodskaya
My Monday night—the night Hurricane Sandy came ashore—was spent in my fourth floor apartment on Manhattan Beach. On one side I watched the ocean waves cover the roofs of the homes on the beach. On the other side, I watched the Sheepshead Bay canal waters rush in over cars and through buildings. As I saw all this I was wishing I had packed an inflatable boat in my "to go" bag.read more
November / 2 / 2012
Social Media, Communities, and Disaster
by Tanya Kuznetsova
It's day 4 after Hurricane Sandy hit, and I'm just as anxious as I was waiting for the storm. Fortunately, my home is located in a safe zone. Unfortunately, many of my friends' and loved ones' homes aren't.read more
October / 29 / 2012
Tronvig Group in the Red Zone
by James Heaton
Tronvig Group updates regarding the effect of Hurricane Sandy on operations and our offices.read more
October / 25 / 2012
The Harwood Institute for Public Innovation
by James Heaton
Is your organization searching for ways to engage the local community, and do so effectively? Meet the experts: The Harwood Institute.read more
October / 18 / 2012
NYU Center for Spiritual Life
by James Heaton
New York University was calling. It turned out to be the newly minted Center For Spiritual Life. When I spoke to the co-director, a lively, amiable and eminently likable Ms. Shy, I asked what they needed done. She answered with the now dreaded assertion, “We want a new website.”read more
The Truth Will Set You Free: The Story of Tronvig Group
by James Heaton
Our story has allowed us to finally find the right expression of our vision: "We find creative ways to help our clients make the world better." We are no longer doing poorly trying to do well, we are finally fulfilling a destiny: to use the Quaker words of Ben Franklin: "Doing well by doing good."read more
October / 3 / 2012
Customer Personas (What Sally Can Show You)
by James Heaton
A persona is a kind of mental model—an imaginary person with a name, history and story who has a way of doing things. A persona should have enough psychological detail to allow you to conveniently step over to the persona's view, and see your products and services from her perspective.read more
Open House New York Map Feature
by James Heaton
The Open House New York weekend map feature has a few improvements this year, and still serves as a good example of visual data navigaion.read more
September / 19 / 2012
The Science and Art of Marketing
by James Heaton
As marketers we must never be in a position where we are just throwing shit up on the wall to see what sticks. We should be applying our creativity and artistry in execution of a strategic hypothesis that is based on research and genuine insight.read more
September / 11 / 2012
Stories About My Father: Dr. Dale L. Heaton
by James Heaton
Here I write a short hero story. It may ring true for others who loved (and hated in short bursts) their fathers, who wanted to be like them and wanted not to be like them, who were proud and ashamed, who will dearly miss them when they are gone.read more
September / 5 / 2012
Your Name is Your Biggest Brand Asset
by James Heaton
Is it better to have a unique name like Kinko's or a more descriptive one like Staples? Is it better to have a name that's actually a person's name like Lowe's or somthing that really clues you in to the core business promise is such as Home Depot? International Business Machines or just a feel good symbol like Apple? There is danger and reward everywhere.read more
August / 29 / 2012
How Not to Vacation
by James Heaton
Last year I wrote about taking a solid two-week vacation and described taking the family to our remote Canadian island with no electricity and no running water. That was a really good vacation. This year, I blew it.read more
August / 23 / 2012
Can You Hear Me? Consistency and a Hearable Message
by James Heaton
I came upon the Jerry Seinfeld, "Don't break the chain." reference twice in two days this week. If you have not heard it, it's a recollection from Brad Isaac of some useful and practical advice he was given by a then up-and-coming Jerry Seinfeld.read more
August / 1 / 2012
I Want a New Website
by James Heaton
"I want a new website." There is a certainty in the eyes and voice that pushes back my objections. "That's what we need. Here is what we want it to do. How much will it be?"
This desire and clarity of purpose is supported by the belief that a new website will make things all better, like a mommy's kiss.<>read more
July / 24 / 2012
Consumer Insight: Find Your Trim Tab
by James Heaton
What can you do that will be effective at getting the word out, but will not break the bank? Is there a relatively inexpensive tactical shift can you make right now that will yield significant long term results? The answer is yes. It's just a matter of finding it. It will not be obvious or easy.read more
July / 19 / 2012
Reversible Destiny Website
by James Heaton
The new Reversible Destiny Foundation website is a metaphorical extension of their persistent and active interference with death, and the death dealing habits that populate a normal life. She aims no lower than to free you physically and mentally from the confines of assumption about your body, your perception of the world—and very literally—to free you from death.read more
July / 11 / 2012
Historical Game Characters for Museums
by James Heaton
We have had to create a few historical game characters for games targeted at kids. Along the was we have acquired some insights that may be useful to others doing the same or similar things.read more
July / 5 / 2012
Marketing Mindset: Not to Market is a Crime
by James Heaton
If your mission, your reason for being in the world—regardless of weather you are a non-profit, a for profit, a museum or an educational institution—is good, then you have no excuse not to market yourself.read more
July / 1 / 2012
Chaffetz Lindsey Brand Refresh
by James Heaton
Having grown to more than 20 persons the basic brand message needed to be put in the context of the firm they were becoming.read more
July / 1 / 2012
Home Grown Books
by James Heaton
Home Grown Books has created a wonderful series of early readers that don't insult the intelligence of kids as they are just starting to learn to read.read more
June / 26 / 2012
Optimism Bias in Marketing
by James Heaton
The warning label which works contrary to our tendency toward optimism and self-indulgence misses the potential leverage point because the possible event of a future consequence can be set aside, rationalized away, and, most importantly, simply ignored because we (most of us) are biologically wired to pay little attention to such warnings.read more
The Work of Hope Microsite
by James Heaton
Rich Harwood published the Work of Hope. Tronvig Group designed the book and created this microsite for it as part of the larget branding and marketing work that we are doing for the Harwood Institute of Public Innovation.read more
June / 14 / 2012
Mitt'spelling: Missed Opportnutity?
by James Heaton
The opportunity for fun is at the heart of viral marketing, and what happened with this Romney campaign App COULD be looked at as something more interesting than a few days' on-line entertainment.read more
June / 8 / 2012
Google Makes You Stupid
by James Heaton
Always knowing that you can easily find out anything you might want to know without actually having to recall it is really quite new. It strongly undercuts the drive to try and store a lot of different things in your head.read more
June / 1 / 2012
Center For Social Inclusion Website Refresh
by James Heaton
Two years into it’s young life–after we initially created it–the Center For Social Inclusion website needed a refresh.read more
May / 31 / 2012
Museum Marketing: Think Like a Consumer
by James Heaton
Odds are you already deliver on what people need. The trick in museum marketing, as in any kind of consumer marketing, is to think beyond what you do or how you do it, and focus on why your target would want it.read more
May / 25 / 2012
Call me trim tab.
by James Heaton
So what do you call this thing that does NOT take massive effort, but has the potential for great positive effect far beyond its seeming capacity? I think one very good answer to this question was was provided in 1972 by Buckminster Fuller when he said the following in an interview:read more
Dutch New York Educational Game for Kids
by James Heaton
The Dutch New York educational game for kids was created by Tronvig Group for the DiMenna Children's History Museum as part of a suite of educational games.read more
May / 4 / 2012
Why Museums Must Engage: Impressions of AAM2012
by James Heaton
Although I'm not sure it is generally seen in these terms, the call for more effective engagement is a recognition of the reality that museums ARE in heated competition.read more
April / 28 / 2012
SEO For the Rest of Us
by James Heaton
The basic principals of SEO are not hard: be honest, explain your content, link things up. Use the page title, description, and tags to genuinely help people find and understand the content of the page. Don't put tags on the page for things that are not directly relevant to the content. Don't title the page something it is not.read more
April / 26 / 2012
The Need for a Crowd
by James Heaton
On March 6th I came home from work late and my 14 year old daughter was up avidly watching a video on the computer. She said it was very important and that I had to watch it. Later that evening I did. It was the Kony 2012 video.read more
April / 20 / 2012
Website Copywriting: The Good, the Bad, the Ugly, and the Rewarding
by Tracy Oats
If you are thinking about creating a new website for your company, or revamping the one that served you well five years ago, but just isn’t quite up to snuff anymore, then this is information that could help you launch (or re-launch) a website that truly addresses your most critical business development needs.read more
April / 10 / 2012
Museum Marketing for Non-marketers
by James Heaton
Marketing is a big term. What is it in the context of a public facing institution like a museum? What is it when you do not have a large or consistent marketing budget or even a dedicated marketing department?read more
March / 29 / 2012
Advertising in the Facebook Age: Bronx Museum Free Campaign
by James Heaton
We launched the Free advertising campaign for the Bronx Museum this week as they announce to the world, and particularly to the Bronx, that they are going free to the public. Museum advertising often speaks primarily to the converted. This is an attempt to start up a conversation with museum virgins.read more
March / 7 / 2012
Digital News Ventures
by James Heaton
Digital News Ventures the Media Development Loan Fund has created a fund for new ventures in the digital news media space. The idea is to seed the ideas that will facilitate the health and continuity of independent journalism as news continues to shift into the digital arena.read more
New-York Historical Society, Revolution
by James Heaton
New-York Historical Society, Revolution Exhibit website.read more
January / 18 / 2012
My Birthday on Facebook
by James Heaton
My family is not really on Facebook much. They forgot my birthday. This reminded me of traveling in the Yucatan as a 22 year old and utterly forgetting my own birthday. Somehow the group I was with knew when it was even if I did not, and they actually engineered a make-shift surprise party for me. That was perhaps my most memorable birthday, though I'm not sure I would recognize any of those kind people if I bumped into them on the street today.read more
January / 10 / 2012
Honesty in Logos
by James Heaton
"What if company logos were honest" is a very funny blog post featuring the work of the artist and designer Viktor Hertz. It kind of gets you thinking though. I talk a lot about truth and why it matters for a brand. And yet look at all these great brands. They are jokingly being shown at odds with the reality of what they actually deliver. I think this situation shows, among other things, that a brand is NOT just a logo. But at the same time, it points out how our brand associations really are not rational.read more
January / 4 / 2012
Brand Question: Who Are You?
by James Heaton
The key question a brand must answer is, "Who are we?" The best answer to this is one that is short and clear. The answer cannot be, "this, and this, and, oh yes, this." No matter how complex the reality is, a brand's keynote expression must be immediately graspable if it is to have real power. And it still needs to be true.read more
December / 30 / 2011
Year End Message from Tronvig Group
by James Heaton
So far this holiday season all that many of you got from us was a warning about upgrading your version of Wordpress to protect it from malware. I thought we should do something else to express our gratitude for your business, conversation, and support this year. The idea we came up with was to pick one of our own non-profit clients, explain a bit about what they do, make a donation to them, show the link to you and tell you about it.read more
December / 20 / 2011
The Difference Between Marketing and Branding
by James Heaton
What is the difference between marketing and branding? In a recent conversation with a very senior person at a financial institution my colleague was told, "I think private wealth managers will have a hard time seeing the value of branding—they see marketing as a cost center, not a driver of sales." Hold it. How did we go from branding to marketing in one sentence like that?read more
December / 15 / 2011
Top Four Reasons Branding Can Pay Off For Financial Advisors
by Tracy Oats
Branding is one of those terms that gets thrown around a lot in the corporate world (and the advertising world too). Leading consumer products like Coca-Cola, Apple, and GE can put a very large dollar value on their brands. When things go terribly wrong—as happened with BP as a result of the Gulf of Mexico oil spill, and Arthur Anderson after Enron—brands can lose their value and this directly affects the bottom line.read more
November / 25 / 2011
Thanksgiving In One Word
by James Heaton
Yesterday we had Thanksgiving dinner at our neighbors house. The kids—who have all known each other since birth—piled up their plates with whatever they wanted most (including Brussels sprouts), and our host asked each of us to express in a single word what we were thankful for. Answers: "Food," "Friends," "Family," "Death"...read more
DiMenna Children's History Museum Website
by James Heaton
Tronvig Group created a website for the New openend DiMenna Children's History Museum, part of the New-York Historical Society.read more
DiMenna Children’s History Museum Website Kid’s Home
by James Heaton
DiMenna Children's History Museum website kid's home page shows the kid's club house. This serves as home base for all of the games we created as part of the DiMenna Children's History Museum website.read more
November / 9 / 2011
Sloppy Copy
by James Heaton
Tronvig Group has launched the DiMenna Children's History Museum website as part of the New-York Historical Society website. Featured on this new website is a kids section that showcases the first of three kid-friendly educational games: Sloppy Copy.read more
SWAN (Shuang Wen Academy Network) Brochure
by James Heaton
Shuang Wen Academy Network is a Mandarin after school and summer program. Their website and collateral are in three languages. English, Traditional Chinese and Simplified Chinese.read more
October / 17 / 2011
Bill Shannon Biographical Dictionary of New York Sports
by James Heaton
I am not a traditional sports fan. I follow no particular professional sport. I have attended few professional sports events in my life. And yet, I do in fact love sports, all kinds of sports. Perhaps this is why the Bill Shannon Biographical Dictionary of New York Sports that we created for the New-York Historical Society has become so dear to me in the short time we have been working on it. It is not an homage to any one sport, but rather to the idea of sport, and the role that sport plays in the lives of great andread more
October / 5 / 2011
Adaptation and Loss
by James Heaton
In August I took a two week vacation during which I was totally disconnected—off of emails, phone calls, any kind of electronic communication. I became (by the second week) very comfortable with my slowed down and uninterrupted life. I adjusted enough during that short span of two weeks that when I came back to the office I was—for a while—a kind of foreigner there. That was back at the end of August. Now it's October, and I have fully recovered.read more
October / 3 / 2011
Open House New York Website
by James Heaton
The result of this design effort, done in collaboration with their Paul Lombardi, is a sprawling, image-driven website that showcases the rich architectural treasure trove that is New York City.read more
September / 25 / 2011
How Branding Can Help Wealth Advisors Increase Referrals
by Tracy Oats
By most accounts, both wealth advisors and the clients they serve see referrals as the preferred method of professional service matchmaking. It makes sense. Referrals convey a sense of security and trust in regard to a matter that is both personal and critical (financial well-being). But, are you approaching referrals as strategically as you could?read more
September / 21 / 2011
Madeline Schwartzman's See Yourself Sensing Website
by James Heaton
Rarely do you get handed a project with some of the coolest, strangest images and ideas on the planet as your visual assets. This was the case for the book website for Madeline Schwartzman's See Yourself Sensing.read more
September / 21 / 2011
Visual Multitasking
by James Heaton
One of our new designers is fresh out of school and exudes talent and potential. She also spent her first few working days instant messaging her friends and watching TV shows on Hulu WHILE doing her assigned design work. She was doing what might be called visual multitasking. My art directors, who range in age from their mid 20's to their mid 50's, were shocked by these work habits.read more
September / 8 / 2011
What a Website Wants
by James Heaton
What does a website want? I was in a presentation yesterday and I explained it like this: For the first time user a website wants three things: 1. During the first 15 to 30 seconds that I spend on a website, I need to know that I have arrived at the right place. This is the brand establishment moment—a critical juncture—and the moment when I decide to stay or go. If the brand message—visuals, text, overall look and feel—are right, I recognize that I have, in fact, come to the right place, and I stick around long enough for number 2.read more
August / 6 / 2011
The Two Week Vacation
by James Heaton
In my working career, I have taken many types of vacation. They have ranged in duration from a rather luxurious 6 weeks to nothing at all, and experience has shown that a contiguous period of at least two weeks is the most valuable.read more
July / 26 / 2011
Apparent Failure Focuses the Mind
by James Heaton
Probably the two most valuable things that have happened to me as a business person were: 1) Being laid off from a corporate job and having to start a business on my own, forcing the question of how to survive and support a family without a regular salary, benefits, or anything to rely on but myself. 2) My former business partner's choice to walk off with all our clients, leaving me with the company debt and virtually no business.read more
July / 18 / 2011
New-York Historical Society Museum Website
by James Heaton
Last summer Tronvig Group answered a proposal request to redesign and rebuild the New-York Historical Society's institutional website. Last week it became a living, breathing entity on the web.read more
June / 26 / 2011
Morris-Jumel Mansion Website
by James Heaton
"From concept through to final website design & development, Tronvig Group displayed a unique capacity to effectively utilize 21st Century technology to interpret the historical significance of this 18th Century treasure." —Ken Moss, Director, Morris-Jumel Mansionread more
April / 18 / 2011
Value of Truth in Photography
by Bradley Ennis
“Photography, as a powerful medium of expression and communications, offers an infinite variety of perception, interpretation and execution.” —Ansel Adams Our initial reaction to photographic images often leans towards belief or trust that the picture tells a true, unbiased story. By following these gut reactions, we are often led by the hand toward manipulation by advertisers, marketers, and product designers, but if we aren’t going to get the thing that we are shown, why even bother?read more
March / 28 / 2011
Radiation, Disaster & Hubris
by James Heaton
What impresses me most about nuclear materials is the inhuman scale of their behavior. For example, what does it mean that some radioactive materials, like Plutonium 244, have a half life of 80 million years? This "half-life" is 8,000 times longer than all of recorded human history. This has to make you wonder, at least a little, if we are out of our league when we mess with this kind of stuff.read more
March / 14 / 2011
The many forms of intelligence: Is Snooki the smartest guy in the room?
by James Heaton
"Reason should investigate its own parameters before declaring its omniscience." — Immanuel Kant When I was in junior high school, I remember being both arrogant and stupid. I say this because I remember thinking I was the smartest kid in the class. I thought this because I got the best grades and I spent time thinking about things that did not seem to interest others. Only later did I learn there is many forms of intelligence.read more
February / 28 / 2011
Non-Profit Brand Basics
by James Heaton
For any organization, arguably your most important brand asset is your name. Some names are better than others at explaining why you exist and why you matter. So, along with the name, most organizations also need a tag line. The tag line can serve various roles. For a non-profit it's most important roll is clarification. Some non-profits have very practical tag lines that do a good job of explaining why someone should support them. Others have taken on a very catchy marketing style and are often lofty sounding but vague tag lines. Sometimes these work. More often they do not.read more
February / 23 / 2011
The $5,000 Website
by James Heaton
There is no such thing as a branded $5,000 website. There certainly exist many people who will design and build a business or even a non-profit website for $5,000 or even less for that matter, but in doing this, they are inevitably leaving aside much of the essential stuff that makes a website effective. Among the important things that probably populate the "left out" list are consumer/brand and competitive research, original photography, copywriting, original design application of a brand strategy, integration and training on a content management engine of some kind, etc. Leave out a few of these things, and youread more
February / 14 / 2011
Brand as Defence Against Attack
by James Heaton
Branding is often managed like a propaganda war for the hearts and minds of brand consumers. This aligns with Wikipedia's basic description of propaganda: "As opposed to impartially providing information, propaganda, in its most basic sense, presents information primarily to influence an audience." Propaganda is not really about the truth, but about influencing minds, and so may resort to a variety of tactics such as errors of omission, selective truths and the straw man fallacy to make its case. Interestingly, if you look at the history of advertising and propaganda, they both came of age as vehicles of massread more
February / 7 / 2011
Design and Price Point
by James Heaton
We recently had a small web project for a client that sells a very expensive service. Over many years they had built up a successful business, and they had done this without ever having had a website. They came to us somewhat reluctantly pushed into the wading pool, as it were, by their sales manager, who felt insufficiently supported by the brand. He needed on line credentialing and support for his sale activities.read more
January / 31 / 2011
Chinese Mothers
by James Heaton
A friend of mine sent me the Wall Street Journal article "Why Chinese Mothers Are Superior" a few weeks ago. It was sent to me, I assume, because I have a Chinese mother in my own house—the mother of my children. The article excerpts and promotes the book Battle Hymn of the Tiger Mother by Professor Amy Chua, and it was actually sent to me by a few different friends.read more
January / 24 / 2011
Addressing Objections: Web Conversion
by James Heaton
Objections are always there. Dealing with them is basic to the sales process. For a new offering that does not have the benefit of any existing crowd support mechanism, i.e. "Everybody else is doing it...", understanding your prospect's key objections is of paramount importance. I was in a marketing planning meeting with a new non-profit charity last week. They "sell" an unfamiliar product. We were hired to help drive traffic to their website and in so doing allow them to "sell" more.read more
January / 18 / 2011
Architects and Flash
by James Heaton
Architects fell in love with Flash. I think it gave them the kind of absolute design control that they generally expect from the world. The problem, of course, is that the Internet no longer loves Flash, and it seems architects are slowly coming to terms. When Fast Company published "Why Can't the World's Best Architects Build Better Web Sites?" back in March 2010, it was a kind if epiphany for me. I understood then what was going on with our architect clients. It was a feeling of, "Oh, now I get it, it's not OUR architect clients. It's architects in general."read more
January / 8 / 2011
Translation for Websites
by James Heaton
In my halcyon days as a translator of Japanese, I once read that, "Even good translations are like tapestries viewed from the back." I thought this apt because it was damn hard to do a good translation, and even the good ones were really reconstitutions of the same content in a new skin. There was nothing really direct about them.read more
January / 2 / 2011
Brand Fatigue
by James Heaton
My concern with brand fatigue is not that people become tired of a brand, but rather that a businesses and non-profit becomes prematurely tired of their own brand presentation and, as a result, push to change it before it has had the opportunity to fulfill its mission or even fully register and build power in the minds of their brand consumers.read more
December / 28 / 2010
New-York Historical Society Contest Page
by James Heaton
New-York Historical Society Times Square Photo Contest submission page. Using a little bit of digital billboard advertising in Times Square the Photo contest attracted over 1,200 submissions for the museum.read more
Theater Fanatic Holding Page
by James Heaton
The sleeping Theater Fanatic still sleeps...read more
December / 10 / 2010
Brand Health
by James Heaton
A strong brand is not a luxury to be enjoyed only by companies like Nike or Coca-Cola. It is a key factor in the success and prosperity of all businesses and non-profits, regardless of their revenues. Your brand health is guaranteed to have a significant impact on the consumer awareness of your brand AND your bottom line. It directly affects your ability to sell, to fundraise, to hire the best employees, and to grow. A healthy brand is the hallmark of a company or non-profit that is prepared to prosper.read more
New-York Historical Society Digital Newsstand Ad
by James Heaton
This New-York Historical Society Digital Newsstand Ad for their Times Square Photo Contest successfully collected over 1,200 public submissions.read more
Pei Partnership Architects
by James Heaton
“Substantial and immediate improvements to our website and online visitor traffic. Prompt and insightful guidance throughout the process. A great way to start off the new year!” — L.C. Pei, Partner, Pei Partnership Architectsread more
October / 20 / 2010
Too Many Brand Messages: David Feldman Worldwide
by James Heaton
A while back, David Feldman Worldwide, a court reporting company, came to us wanting to update their brand and website. Under their old brand, one of their existing clients that apparently used them for one of their minor services, asked, "Do you also do court reporting?"read more
September / 20 / 2010
Brand Truth
by James Heaton
Our statement about brand truth—”We prefer truth. It gets you farther faster and holds tremendous power.“—was recently criticized on Twitter for being “grand and presumptuous.” My first reaction to this criticism was humor: “We just like it better than the alternative, and it’s a lot easier to keep track…”read more
September / 1 / 2010
The Business of Demand Creation
by James Heaton
I was asked to explain what I mean when I say, as I often do, "We are not in the business of demand creation." I usually go on to say, "We leave that job up to the big agencies" who seem on occasion to quite successfully create demand for products regardless of their actual quality.read more
Third Wave Foundation Website
by James Heaton
In 2010 we created a new brand, collateral and website for the Third Wave Foundation.read more
August / 2 / 2010
Serendipity’s Value in Business
by James Heaton
Serendipity is a significant factor in both the creative process and the business process. In my experience, making good use of serendipity is a combination of things: actively setting up opportunities, a willingness to go with the flow of events, the ability to see the thing that arises by chance, and finally, being prepared to seize the opportunity—prepared both in the sense of being open to the possibility and ready to take advantage of it. A recent article in the Economist, "In search of serendipity" reviewing the book "The Power of Pull: How Small Moves, Smartly Made, Can Set Big Tread more
July / 26 / 2010
Invisible Consequences: How Branding Impacts B2B Sales
by James Heaton
How do you get new clients? If you are in the B2B space, the short answer is probably "relationships." You might, for example, know someone socially. They learn about what you or your company does. It turns out they need what you offer and it seems to meet or exceed the standards of quality required by them. They then choose to buy it from you rather than the next guy. Why? Because they know and like you. It's almost as simple as that. Almost.read more
July / 12 / 2010
Open Source Evolution
by James Heaton
We all now take advantage of open source software. For our work in web development, it helps make many formerly complex and expensive tasks faster, easier and less expensive. We tend to take this for granted, but the meaning of the open source systems that have germinated and are now prospering on the web is still evolving. We do not know how far these systems can take us. What are their limits? What can be done with them once harnessed in new ways for good?read more
July / 4 / 2010
To Brand or Not To Brand
by James Heaton and Mona Marin
An article on June 15th in the Wall Street Journal by Nathan Koppel noted that “Law firms, particularly those that represent plaintiffs, are increasingly devoting resources to developing a presence online, where consumers—and potential clients—congregate.” The article mentions Sokolove Law, a Massachusetts-based firm that's spending $12 million annually on digital outreach (up from 1/4th of that in 2006). OK, this really isn't chump change.read more
June / 7 / 2010
MDLF First 15 Years: Underwriting Democracy Through the Fourth Estate
by James Heaton
The Media Development Loan Fund, or MDLF, is a pioneering international non-profit organization formed in 1995 by Sasa Vucinic and the late Stuart Auerbach with seed money from George Soros' Open Society Institute. The idea behind MDLF was to create a loan fund for the free press in fledgling democracies. Now celebrating 15 years and nearly 100 million dollars in loans, 200 projects in 24 countries around the globe, MDLF wanted to create a book to commemorate its achievements.read more
May / 27 / 2010
BP Brand Lesson: When Brands Lie
by James Heaton
Much has been written and commented about the ongoing BP disaster in the Gulf of Mexico. This story most certainly has a brand lesson. I wonder if the big companies and the agencies that market them are paying attention?read more
May / 19 / 2010
Arakawa + Madeline Gins
by James Heaton
Arakawa Shusaku — July 6, 1936 - May 19, 2010 It was 1991, and I was fresh from Japan, adrift in New York, and uncertain of my destiny. It was Madeline and Arakawa who found me (especially Madeline). They took me in, fed and nourished me with scraps of wisdom—and curry—from the kingdom of intellectual freedom in which they habitually dwelt. They surrounded themselves with young minds. They fed us daily from a seemingly endless supply of insight and compassion...and stories. They respected our thoughts and gave them room to grow.read more
May / 15 / 2010
Why Documentary Style Photography?
by James Heaton
People and relationships are critical in business to business transactions, and so a strong B2B brand should communicate a sense of personal connection. It should speak to who the key players are and what it will be like to work with them. Great people photography facilitates this tremendously.read more
Development Capital Strategies
by James Heaton
In 2011 we created the brand and website for this consulting company that helps companies achieve profitable growth strategies with sustainability built in.read more
Herakles Farms Website
by James Heaton
Tronvig Group designed but did not build this website for Heracles Farms. Herakles Farms is a company focused on large-scale sustainable agricultural projects in Africa.read more
April / 27 / 2010
Short History of Twitter from Gutenberg
by James Heaton
In the pre Gutenberg world books needed to be written by hand. This meant that in Europe they were written in Latin so as to be universal. Generally, you could not waste a book on just the German speakers, for example...To quote the famous first words transmitted over the telegraph: “What hath God wrought?” … “Have you any news?”read more
April / 19 / 2010
Walk to work
by James Heaton
We were too busy to go to the botanical gardens this weekend, but I got a little show just on my walk to the office this morning through the park.read more
April / 5 / 2010
Brand Impact on CSI (Center for Social Inclusion) Reports
by James Heaton
It has been about a year since we finished re-branding the Center for Social Inclusion (CSI). What is the brand impact of this work?read more
March / 24 / 2010
Life and Pecans: Why Truth Matters
by James Heaton
Last weekend I was reading the Sunday Times and snacking. I was looking at the paper and not my food, which was pecans from a glass jar. As I arrived at the bottom of the jar, I looked down and noticed little cobwebs all around the edges of the glass. Most of the remaining pecans had clearly been munched on already, and not by me.read more
March / 20 / 2010
The Case of All for Africa
by James Heaton
All For Africa is a not-for-profit charitable organization that strikes a non-traditional path in the world of charities. It functions in partnership with for profit companies and leverages their profit making systems and infrastructure to convert donations into investments that multiply the value of those donations many fold in terms of on-the-ground impact.read more
March / 16 / 2010
All for Africa ad released in Fortune Magazine
by James Heaton
This ad is part of their ongoing Palm Out Poverty campaign which is intended to raise 700 million dollars for beneficiary charities in Africa. The ad was the final page of an 18 page Special Advertising Section focused on sustainable development in Africa called the "New Economic Landscape of Africa" put together with a variety of major corporate sponsors.read more
March / 1 / 2010
The Way We Were: New York
by James Heaton
I came to New York in 1991. Arriving with a only one suitcase and a vague plan for an extended visit. After my many years in Japan, New York was a bit of a culture shock. The subways did not have schedules (How could this be?), many of the public phones didn't work, the streets seemed way too wide, all the electronics people used seemed very antiquated... As a highly adaptable species these impressions were soon replaced by familiarity and affection. As I walked up Madison Avenue late this afternoon I was reminded of this early 90's New York.read more
February / 16 / 2010
Never Let Clients Speak to Vendors
by James Heaton
We buy from our vendors because we like them and they do great work. We sell to our clients because they like us and we do great work. There’s something about the nature of these relationships though that does not encourage direct cross communication. If these two spokes on the wheel of commerce are allowed to cross sometimes the wheel can just fly off.read more
January / 31 / 2010
Web-centric Branding
by James Heaton
In many cases corporate logo's iterations for real world use must now follow the lead and meet the requirement first set by their on-line life. No longer is it the other way around.read more
Center for Social Inclusion Brochure
by James Heaton
"Tronvig Group is made up of talented, trustworthy and tactical people, lead ably by James Heaton." —Maya Wiley, President, Center for Social Inclusionread more
Alston Bannerman Brochure
by James Heaton
The Alston Bannerman Leadership Initiative is one of the programs of the Center for Social Inclusion. The brochure is tightly within the brand framework we created for the Center for Social Inclusion in the previous year.read more
Annual Report: Center for Social Inclusion
by James Heaton
This 2009 Center for Social Inclusion annual report has served as the basis for subsequent reports and is an outgrowth of the brand system we devised for them in 2008.read more
Energy Democracy
by James Heaton
One of many reports Tronvig Group has designed for the Center for Social Inclusion, this makes use of the color system where gray is a reflection of current reality and blue (in this case somewhat whimsically) illustrates the future vision.read more
Leading Reform, Mississippi
by James Heaton
This report created early in the process of codifying the Center for Social Inclusion brand system does not yet have the gray and blue color scheme, but it still walks the line well enough to comfortable in the other report's company. The handwriting and hand colored counties are inspired by a drawing we commissioned from my then 7 year old son.read more
All for Africa ad
by James Heaton
"This ad is amazing. Amazing." —Diane L. MacDonald, Director of Operationsread more
Remedi (Re/Insurance Mediation Institute)
by James Heaton
“The website Tronvig Group created for us is truly a work of art—efficient, beautiful, effective.” —Katherine Billingham, Board Chairpersonread more
January / 18 / 2010
You’ve Got 30 Seconds
by James Heaton
"If your single most persuasive idea takes more than one sentence to explain, it probably isn't single. Or persuasive." —Lee Clow's Beard from Twitter, January 14th 2010. This is a bit of an exaggeration, but I make a habit of telling my clients that they only have thirty seconds to convey their keynote brand message. And we work very hard to achieve this so the website (and most of the time we are having this discussion in the context of a website) communicates its essential truths immediately and with word and visual expression.read more
Wiand Guerra King
by James Heaton
"Tronvig Group is fast, efficient, and very responsive." —Peter King, Founding Memberread more
IP In Brief
by James Heaton
This website pretending to be a blog that we created for Andrew Berger in 2010 is a prototype for the current Tronvig Group website. a model of deceptive simplicity and intentional understatement.read more
Wollmuth Maher & Deutsch LLP
by James Heaton
Having a formal restraint can be a good thing. In this 2009 project, it was Wollmuth, Maher & Deutsch's desire to have a B2B law firm's website with no photos of the attorneys. We used the immediate neighborhood of their Manhattan offices as the thematic backdrop of all their content.read more
December / 21 / 2009
Real Estate Retouching
by James Heaton
Most of the original photography work that we do involves photo retouching of some kind. In real estate marketing, it is important to accurately preview the experience of actually seeing the property that is being sold. It does no one any good to create expectations that will, upon later experience, be proved false. It also does not help if the visual representation undersells the property's real value. The point is to be visually interesting and also true.read more
December / 15 / 2009
Shure
by James Heaton
In a generous response to my request, I had been sent three emails "remember the microphone!" We were talking about the Shure microphone I had promised to bring in for a test recording that was expected by the client the following day. The reminder floated up from my subconscious at precisely 2:00AM waking me with a start. Had I not last seen the microphone as a prop in a mock KaraOK performance in the hall starring my five year old? This could not be good.read more
Strategies for Change
by James Heaton
“After many years of bouncing around, I found Tronvig Group. Thank God! They gave me a near perfect product—creative, easy to navigate, professional, and uniquely branded.” —Linda Provenza, Founder, Strategies for Change —Linda Provenza, Founder, Strategies for Changeread more
Findlay International Website
by James Heaton
In 2009 Findlay International needed an update of their existing brand and a more flexible and content rich website.read more
Celebrity Moving Website
by James Heaton
Tronvig Group created the Celebrity Moving Website for this moving company that specializes in working with interior designers.read more
Condé Nast Furniture Design and Construction for the Interior Designer
by James Heaton
"You are literally a god-send for us, and I couldn't be more pleased with the work—from the fantastic covers to your incredible speed and professionalism." —Erin Fitzsimmons, Art Director, Conde Nastread more
Fairchild, Swatchbook
by James Heaton
Not your average swatch reference book cover. This was created for Condé Nast's Swatch Reference Guide for Fashion Fabrics.read more
Fairchild, Tailored Fashion Design
by James Heaton
This is the cover for the book, Tailored Fashion Design which we did for Condé Nast's Fairchild Books.read more
Digital Drawing for Designers
by James Heaton
Condé Nast, Fairchild Books Digital Drawing for Designers book cover & book design.read more
One Region: Promoting Prosperity Across Race
by James Heaton
One Region: Promoting Prosperity Across Race was the first project we did for the Center for Social Inclusion. It was done prior to our having developed their current brand, so the design process was guided by pre-brand principals of decisions made against the benchmark of personal taste and intuition instead of on the basis of adherence with agreed upon brand principals.read more
Great Lakes Risk Management
by James Heaton
Great Lakes Risk Management is a local insurance company in Rockford and Grand Haven, Michigan. They needed a new brand due to a name change. The image of smooth sailing that became the motif for the brand is actually a photo of one of the owner's photographs of his own sailboat. The photo was hanging in his office.read more
Maureen Goss Acupuncture Website & Collateral
by James Heaton
"The website and blog is perfection. Thanks again for your amazing professionalism and insight!" —Maureen Goss, Founderread more
Maureen Goss Acupuncture, brochure
by James Heaton
Brochure for Maureen Goss Acupuncture: "As demonstrated over the past 5,000 years: acupuncture works."read more
Gunpowder Island
by James Heaton
Gunpowder Island real estate sales brochure for New York Private Realty Group.read more
New York Private Realty Group
by James Heaton
"They always exceeded our expectations." —Bill Woodward, CEO, New York Private Realty Groupread more
425 Fifth Avenue (New York Private Realty Group)
by James Heaton
"Make Manhattan Yours." small space real estate ad for New York Private Realty Group.read more
Huelsta/Rolf Benz
by James Heaton
Huelsta and Rolf Benz are German made very high-end furniture and home/office products manufactures for whom we did ads such as this back in 2008.read more
Dassault Falcon
by James Heaton
This was a multi-page co-op advertisement coordinating with all of the Dassault Falcon's subsidiary manufacturers. Pictured is the opening spread.read more
West 43rd Street
by James Heaton
Full page spread real estate advertisement for West 43 condominium project. Photography by Dave Diesing.read more
Dassault Falcon ad
by James Heaton
A series of ads done in conjunction with the launch of the Dassault Falcon 7X in 2007. The tag line is "Suddenly the sky is made of silk."read more
Gem Collection Website, Advertising & Collateral
by James Heaton
A real estate advertising campaign that successfully reintroduced three premier properties that were part of this property "East of SoHo—West of the Moon."read more
Being Magazine
by James Heaton
This magazine was published by Jockey in 2004 and 2005. Creative and production on this project was done in conjunction with Mixed Business Inc, under the inimitable Create Direction of Marc Balet.read more



























































































































































